Privacy Policy

FairStay.co.in respects the privacy of customers and visitors who use our website and services.

This Privacy Policy explains what information FairStay may collect, how it may be used, and how it may be shared when you use our website or purchase our services.

1. About FairStay

FairStay.co.in is a property-services platform founded and operated by Shanmuga Acharya.

FairStay is currently operated as an individually operated business based in Bangalore, Karnataka, India.

2. Information We Collect

Depending on the service you use, FairStay may collect information necessary to provide the requested service.

This may include:

• Full name
• Mobile number
• Email address
• Property address
• Rental and agreement-related information
• Names and details of parties to an agreement
• Identification or supporting documents uploaded by the customer
• Information provided through customer support communications
• Order, booking or service-related information

3. Information You Provide

We collect information that you voluntarily provide when you fill out forms, upload documents, request a service, contact FairStay or communicate with us regarding an order.

Customers should only provide information and documents that they are authorized to provide and that are relevant to the requested service.

4. How We Use Your Information

FairStay may use the information collected to:

• Prepare and process requested services
• Prepare rental agreement drafts
• Communicate with customers about their orders
• Process and confirm payments
• Send scanned or processed documents to the customer's email
• Arrange printing and physical dispatch
• Provide customer support
• Maintain service and transaction records
• Prevent misuse, fraud or unauthorized activity
• Improve FairStay's services and website
• Meet applicable legal or regulatory requirements

5. Rental Agreement Information

Rental Agreement services may require customers to provide personal information relating to landlords, tenants and the property involved in the agreement.

This information is used to prepare and process the requested agreement.

6. Uploaded Documents

Customers may be required to upload documents or supporting files for certain services.

Such documents may be accessed and processed by FairStay and, where necessary, by service partners involved in completing the requested service.

Customers should not upload documents that are unrelated to the requested service.

7. Sharing Information With Service Partners

FairStay may share relevant customer information and documents with trusted third-party service providers when this is necessary to complete the requested service.

For Rental Agreement services, the confirmed agreement information or document may be shared with a printing or service partner for printing, scanning and dispatch.

Information may also be shared with other service providers where reasonably necessary for payment processing, email delivery, hosting, document processing or courier delivery.

8. Payment Information

Payments may be processed through third-party payment service providers.

FairStay does not intend to collect or store customers' full payment card credentials, such as complete card numbers, through its own website systems.

Payment-related information may be handled by the applicable payment provider according to its own privacy policy and terms.

9. Communication

FairStay may contact customers using the mobile number, WhatsApp contact details or email address provided by the customer.

Communications may include order updates, draft review information, payment confirmation, document delivery information, support messages and other service-related communications.

10. Data Security

FairStay takes reasonable steps to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

FairStay may retain customer and transaction information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, provide customer support, or comply with applicable legal requirements.

When information is no longer reasonably required, FairStay may delete, anonymize or otherwise dispose of it, subject to applicable requirements.

12. Third-Party Services

FairStay may use third-party providers for services including payment processing, hosting, email, document processing, printing and courier delivery.

These providers may process information according to their own terms and privacy policies.

13. Website Usage Information

FairStay may receive basic technical information when visitors use the website, such as browser information, device information, pages visited and other information required for website operation and security.

We do not intend to sell customers' personal information to third parties.

14. Children's Privacy

FairStay services are intended for individuals who can legally enter into the relevant service arrangement. We do not knowingly seek to collect personal information from children for the purpose of providing our services.

15. Customer Rights and Requests

Customers may contact FairStay regarding questions about their personal information or to request clarification about information associated with their service order.

Requests will be reviewed and handled subject to applicable law, legitimate business requirements and the nature of the information involved.

16. Changes to This Privacy Policy

FairStay may update this Privacy Policy from time to time as its services, systems or legal requirements change.

The latest version will be published on this page.

17. Contact FairStay

18. Acceptance

By using FairStay.co.in or submitting information through the website, you acknowledge that you have read and understood this Privacy Policy.