Terms & Conditions

These Terms & Conditions govern your use of FairStay.co.in and your purchase of services provided through the platform.

By using the FairStay website or placing an order for a service, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

1. About FairStay

FairStay.co.in is a property-services platform founded and operated by Shanmuga Acharya.

FairStay is currently operated as an individually operated business based in Bangalore, Karnataka, India.

The Rental Agreement service currently focuses on customers requiring rental agreement services in Bangalore. Other property services may be introduced or expanded in the future.

2. Services

FairStay provides property-related services through its website. Service availability, pricing and processing procedures may vary depending on the service selected by the customer.

For Rental Agreement services, the customer selects an available package and provides the information required to prepare the agreement.

3. Rental Agreement Process

The general Rental Agreement process is as follows:

1. The customer selects a FairStay package.
2. The customer provides the required basic and agreement details.
3. FairStay prepares the draft based on the information provided.
4. The customer reviews the draft and identifies any required corrections.
5. The customer confirms the draft and proceeds with payment.
6. FairStay confirms receipt of the payment.
7. After payment confirmation, the confirmed draft is sent for printing and processing.
8. A scanned copy is sent to the customer's registered email address.
9. The physical copy is prepared for dispatch, generally on the same evening after processing.

4. Customer Information

Customers must provide accurate, complete and up-to-date information when using FairStay services.

FairStay is not responsible for errors, delays or consequences caused by incorrect, incomplete or misleading information supplied by the customer.

Customers should carefully verify names, addresses, dates, rental amounts, deposit amounts, identification details and other information before confirming the final draft.

5. Draft Review and Approval

FairStay provides the customer with an opportunity to review the draft before payment.

The customer should request corrections before approving the draft and completing payment.

Once payment has been confirmed, FairStay may proceed with printing and processing based on the customer-approved information.

6. Pricing and Charges

The applicable package fee and other applicable charges will be shown during the service process.

For the Rental Agreement service, the applicable package fee is separate from the processing charge and applicable stamp paper or other government-related charges, where applicable.

Customers should review the complete payment breakdown displayed before completing payment.

7. Payment

Payments are processed through the payment method made available by FairStay.

A service order is treated as confirmed for processing after FairStay receives and confirms the applicable payment.

FairStay may not begin final printing or processing until the required payment has been successfully confirmed.

8. Printing and Service Partners

FairStay may work with third-party service or printing partners to complete certain parts of an order.

For Rental Agreement services, the confirmed draft may be forwarded to a printing/service partner for printing and processing.

FairStay will coordinate the service process, but delivery times may occasionally be affected by factors outside FairStay's reasonable control, including operational issues, courier delays, technical problems or other unforeseen circumstances.

9. Soft Copy and Hard Copy Delivery

A scanned copy may be sent to the customer's registered email address after the document has been processed.

The physical copy is generally prepared for dispatch on the same evening after processing.

Courier or delivery time after dispatch may vary depending on the delivery service and destination.

10. Customer Responsibility for Documents

Customers are responsible for ensuring that documents and information submitted to FairStay are genuine, accurate and legally permitted to be used.

Customers must not upload or submit fraudulent, forged, misleading or unauthorized documents.

FairStay may refuse to process an order where submitted information or documents appear incomplete, inconsistent, fraudulent or otherwise unsuitable for processing.

11. Cancellation and Refunds

Cancellation and refund eligibility depends on the stage of the order and whether processing, printing or dispatch has already started.

The detailed rules relating to cancellation and refunds are provided in FairStay's Refund & Cancellation Policy.

12. Service Completion

For Rental Agreement services, FairStay's processing is considered substantially completed once the scanned copy has been sent to the customer's registered email address and the physical copy has been dispatched.

Any courier or delivery period after dispatch is subject to the applicable delivery service.

13. Website Use

Customers agree to use the FairStay website only for lawful purposes.

Customers must not attempt to misuse, disrupt, damage or gain unauthorized access to the website, its systems or its services.

14. Third-Party Services

FairStay may use third-party providers for services such as payment processing, document processing, printing, email delivery, hosting or courier services.

Such services may be governed by the respective provider's terms and policies.

15. Limitation of Responsibility

FairStay aims to provide the selected services accurately and efficiently. However, FairStay cannot guarantee uninterrupted website availability or that every service will be completed without delays caused by circumstances outside its reasonable control.

Customers remain responsible for the accuracy and legality of the information and documents they provide.

16. Changes to These Terms

FairStay may update these Terms & Conditions from time to time to reflect changes in its services, processes or legal requirements.

The updated version will be published on this page.

17. Contact FairStay

18. Acceptance

By continuing to use FairStay.co.in or purchasing a FairStay service, the customer confirms that they have read and accepted these Terms & Conditions.