Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled for services purchased through FairStay.co.in.

1. Before Payment

Customers are given an opportunity to provide the required information, review the prepared draft and identify corrections before completing payment.

No service payment is collected until the customer proceeds with the applicable payment step.

2. Customer Review Before Payment

Customers should carefully review the draft and verify all information before making payment.

This includes names, addresses, dates, rent amount, deposit amount, identification details and other information appearing in the draft.

3. Cancellation After Payment

Once payment has been successfully confirmed, FairStay may begin processing the order for printing.

A cancellation request received after payment will therefore depend on the current stage of processing.

If printing or other final processing has not yet started, FairStay may review the cancellation request and determine whether a refund is applicable.

4. Once Printing or Final Processing Has Started

Once the confirmed agreement has been sent for printing or final processing, cancellation may no longer be possible.

Amounts relating to services or processing that have already been completed, and applicable printing or stamp-related expenses that have already been incurred, may not be refundable.

5. After Dispatch

Once the physical agreement has been dispatched and the scanned copy has been sent to the customer's registered email address, the FairStay processing service is considered substantially completed.

Cancellation requests received after dispatch will generally not be eligible for a refund for the completed service.

Any delay occurring after dispatch due to courier or delivery operations does not by itself constitute a cancellation of the FairStay service.

6. Incorrect Information Provided by Customer

Customers are responsible for checking the accuracy of all information supplied to FairStay.

If an incorrect name, address, date, amount or other information is provided by the customer and the customer approves the draft containing that information, FairStay may not be responsible for the resulting error.

If the customer requests a new print or reprocessing because of information incorrectly supplied or approved by the customer, additional charges may apply.

7. Errors Caused During FairStay Processing

If FairStay or its service partner makes a processing or printing error that differs from the information approved by the customer, FairStay will review the issue and, where appropriate, arrange correction or reprocessing.

Customers should contact FairStay as soon as possible after receiving the scanned copy if they notice a discrepancy that was not present in the approved information.

8. Stamp Paper and Other Applicable Charges

Stamp paper, statutory charges, printing expenses or other third-party costs may be incurred as part of the service.

Where such costs have already been purchased or incurred for a customer's order, those amounts may not be refundable.

9. Refund Processing

Where FairStay determines that a refund is applicable, the refund will normally be processed through the applicable payment method or payment provider, subject to the provider's processing timelines.

The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank or payment provider.

10. Service Delays

FairStay aims to process confirmed orders promptly. However, delays may occasionally occur because of technical issues, printing operations, vendor availability, courier delays or circumstances outside FairStay's reasonable control.

Customers may contact FairStay regarding significant delays so that the order status can be reviewed.

11. How to Request a Cancellation or Refund

Customers should contact FairStay using the support details below and provide their booking or order reference, registered mobile number and a brief explanation of the request.

12. Policy Changes

FairStay may update this Refund & Cancellation Policy from time to time to reflect changes in its services, pricing, processing procedures or applicable requirements.

The updated policy will be published on this page.

13. Acceptance

By purchasing a FairStay service, the customer confirms that they have read and understood this Refund & Cancellation Policy.